1. Introduction
CareHomeSearch ("we," "us," or "our") operates the carehomesearch.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to search for residential care homes in California.
2. Information We Collect
Personal Information You Provide
- Account information: name, email address, and password when you create an account.
- Inquiry information: name, email, phone number, and message content when you contact a care home through our platform.
- Subscription information: email address and preferences when you subscribe to notifications or newsletters.
- Care home owner information: business details, property information, photos, and contact details submitted by care home operators.
Information Collected Automatically
- Usage data: pages visited, search queries, care homes viewed, and interaction patterns.
- Device information: browser type, operating system, and screen resolution.
- Location data: approximate location based on IP address to provide relevant local search results.
- Cookies and similar technologies: session cookies to maintain your login state and preferences.
3. How We Use Your Information
- To connect families with appropriate residential care homes in California.
- To process and deliver inquiries to care home owners.
- To manage your account, favorites, and notification preferences.
- To send transactional emails such as inquiry confirmations and owner notifications.
- To notify subscribers about new care home listings in their preferred cities.
- To provide analytics to care home owners about their listing performance.
- To improve our website, features, and user experience.
- To detect and prevent fraud or abuse of our platform.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With care home owners: when you submit an inquiry, the care home operator receives your name, email, phone number, and message.
- Service providers: we use third-party services for email delivery, payment processing (Stripe), bot protection (Cloudflare Turnstile), and hosting.
- Legal requirements: if required by law, regulation, or legal process.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and row-level database security policies. However, no method of electronic transmission or storage is 100% secure.
6. Your Rights and Choices
- Access and update: you can access and update your account information through your Account settings.
- Theme preferences: you can choose your display theme (auto, light, or dark mode) in Account settings.
- Unsubscribe: every notification email includes an unsubscribe link.
- Delete account: you may request account deletion by contacting us.
- California residents: under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information (we do not sell your data).
7. Cookies
We use essential cookies to keep you logged in and store your theme preference. We do not use third-party advertising or tracking cookies.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
marius@carehomesearch.com